Smart Directions are no stranger to the “problems of parcels” and redelivery in the UK.
We know that it can be inconvenient, costly and chaotic when a delivery is booked but the goods are not received.
In 2020, the cost of each failed delivery was estimated at £11.60*. That might not sound too expensive, until you consider how many single, low cost purchases are made and delivered each and every day, and how that cost will inevitably impact your profit margin.
So, why do deliveries fail?
Simple.
Everyone is busy.
People don’t want to wait in, services are being delayed, customs take longer to clear. It’s a really challenging time for small-medium sized businesses.
What can be done to help reduce redelivery?
Here are some of our suggestions on improving the likelihood of a successful delivery, first time.
- Use Smart Directions’ 24/7 tracking service to provide an accurate delivery time to your customers on the day before and of delivery
- Consider other methods of collection such as lockers or local click and collect
- Option to intercept and redirect an order whilst in transit. Perhaps they were unexpectedly called into the office? Give your customer the option of having it sent there INSTEAD of their home BEFORE a delivery attempt is made, and then having to arrange a redelivery
- Regular touch points via different methods of contact such as SMS, email and telephone call. Don’t just expect your customers to rely on one method only AND be awaiting comms throughout the day. Be more flexible!
- Work with a local logistics firm and work out a clear strategy on how to reduce the possibility of redelivery
We like to think outside the box.
No, we’re serious. Although, who doesn’t love that new cardboard smell?
We provide a bespoke logistics service to any business, of any size and deliveries of any kind. We like to make sure that you get the best possible price and the best possible service.
So what delivery options do we make available?
- Express worldwide
- European road economy
- Economy worldwide
- UK overnight parcel
- UK & Europe same day
- Sea freight
- European road express
- Special Services
How do you decide which one is best for your business?
With plenty of experience in logistics, we’ll help you to find the right solution for your product.
Working together, we’ll determine key factors that influence our recommendation, such as:
- Type of goods
- Destination
- Urgency
- Cost
- Margin
If you’re keen to learn more about how Smart Directions can support your business, why not give us a call on 01442 507240? Our friendly and knowledgeable team will take the time to understand the challenges your business is facing, and offer a practical solution. Alternatively, fill in our contact form and we’ll get back in touch.
* Source : Parcel Lab