You’re wondering where your sea freight might be…
With news of vessels being grounded, bottlenecks at port and seasonal delays, it can be a challenge to predict just when your ship will come in.
So how can you manage customer’s expectations?
Because we like a good tune here at Smart Directions, we thought we’d break up our advice into song related sections:
Dear Diary…
Straight in at number 1 is: Put key events for Q2 in the diary now. With bank holidays, half term, Easter and a coronation all coming up, it makes sense to familiarise yourself with any dates that could result in reduced staffing, delayed sea freight crossings or slower land transport, and make sure you have a contingency.
Everybody’s talking at me, I don’t hear a word they’re sayin…
That might happen at the station platform, but it shouldn’t be the same experience for your customers.
Make sure that you communicate any changes, delays or cancellations to your customers as early as possible. Thankfully, if you’re sending goods using Smart Directions, you can follow your parcel’s movement easily with our real-time tracking updates that are on hand 24 hours a day, 7 days a week, regardless of time zone or destination.
I blame it on the Weatherman
We would too!
Sadly, it’s still winter in the UK and throughout the Northern Hemisphere! Storms moving over the ocean can cause sailing schedules to be adjusted, cancelled or rescheduled completely, so it’s important that you discuss any temperature-sensitive sea freight with us before booking your crossing, so that we can arrange a bespoke logistics solution.
At Smart Directions, we select our service partners with discernment to ensure there is a high standard of customer care available. We are dedicated to keeping you informed of the progress and delivery of your shipments.
Looking for your perfect logistics partner? Call a member of our experienced and friendly team on 01442 507 240 today.